Frequently Asked Questions

About

1. What is Pocket?
2. Where is Pocket available?
3. Does Pocket support alternative cryptocurrencies?

Buying

1. How do I buy ethereum with Pocket?
2. When is my ethereum buy executed?
3. How does the payout of my ethereum work?
4. How long is my order valid?
5. When do I need a new order?
6. Are there any fees?
7. What is the minimum amount?
8. How do I buy larger ethereum amounts?

Bank payment

1. How long does the bank payment take?
2. How do instant payments work?
3. How do I set up my standing order?
4. What do I do when I change my bank account?
5. Can Pocket withdraw from my bank account?

App

1. How does the Pocket app work?
2. Why has my payment been refunded?
3. Why can't I sign in?
4. What are order and payout statuses?
5. Can I DCA every day?
6. Can I import watch only wallets via XPUB?
7. Why do I need to provide a digital signature?
8. Does the app reuse addresses?
9. Should I move funds to a hardware wallet?
10. How is data stored on the device?
11. What happens if I forgot to include the payment message?
12. How can I sell my ethereum?
13. Why do you ask for an email address?
14. Why are my referral rewards hidden?

Wallet

1. Which wallets does Pocket support?
2. Must my wallet be connected to receive ethereum?
3. How do I confirm my Ethereum address?
4. Why must I confirm my Ethereum address?
5. How do I share my entire wallet (xpub)?
6. Can I change my ethereum address?
7. Can Pocket access my ethereum?

Still have a question? Do not hesitate to contact us.